01Email us
Support & everything else
support@rivu.in
Product help, billing questions, refund requests, privacy and data requests.
Response time
Within 2 business days for support, billing and refunds.
Within 30 days for privacy and data requests, as required by law.
We are a small operation, so there is one inbox rather than a phone queue and a ticket portal. It is monitored on business days, and a real person reads every message.
02The quick answers
Is Rivu a subscription?
No. It is a one-time purchase with unlimited re-runs and 12 months of updates. You will not be charged again and there is nothing to cancel.
Can I get a refund?
Yes, within 7 days of purchase, with a genuine reason for the request. The full process is on the Refund & Cancellation page.
Does Rivu work on my phone?
Not yet. Rivu is desktop-only for now — the reconciliation view needs the screen width to be usable.
Where is my data stored?
In your own browser, on your own computer. We never receive your financial figures. This also means we cannot recover a plan you lose by clearing your browser or switching devices. See the Privacy Policy.
Do you give investment advice?
No — and we are not registered to. Rivu performs arithmetic on figures and assumptions you control. It is not a SEBI-registered investment adviser, it makes no recommendations, and it earns no commission on any financial product. See Clause 2 of the Terms.
I lost my plan after clearing my browser. Can you restore it?
Unfortunately not. We never held it, so there is nothing on our side to restore from. Export anything you want to keep.
Can I ask a question before buying?
Please do. We would much rather answer a question up front than process a refund later.
How do I raise a privacy or data request?
Email the same address with "Grievance" or "Data request" in the subject line. We respond within 30 days, as the DPDP Act, 2023 requires.
03Our policies
Our Terms & Conditions, Privacy Policy and Refund & Cancellation Policy together govern your use of Rivu.